JTAG HelpDesk is a nifty tool to help web masters organize their incoming contact inquiries and their FAQ knowledge base, doing all that in a simple, yet very user friendly fashion.
Fully customizable look and feel with size scaleable User Interface - to help match any layout
Ready to translate front and back end
Ability to switch on/off form fields, change their labels, help info tool-tip and mandatory status
Ability to create a multitude of issue categories for both inquiry form and knowledge base
Admin can give a status to the inquiry create HTML contents for each question in the FAQ knowledge base
Ability for registered users to see the status of their inquiries
Positive/Negative user rating to facilitate the ability to distinct bad FAQ entries and get feedback from your users
Automatically save information in Joomla contacts
Integrated skype which will allow users to chat with admin of the site.
User can send reply to existing inquiries directly from front end.
User can see replies of his/her inquiry directly from frontend.
Captcha Integration.
Can store History of tickets
Functionality of Recent Solved inquiries and restore those inquiries
Module :
A module that allows the web master to dock a "contact us" button to any of the screen edges that invokes a tabular view combining both Inquiry form and FAQ Knowledge base
Language Support :
English, German, Italian, Dutch, French
Only registered and logged in users can download this file.
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