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ActiveHelper LiveHelp 5.1.0
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ActiveHelper Live Chat is a powerful Live Chat Server component for Joomla. Interact with your website visitors through a real time chat communication providing a higher level customer and sales support.

Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.

Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.

The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian, Estonian , Latvian and Georgian.

  • Unlimited agents
  • Unlimited Domains
  • Unlimited Departments
  • Multi Language Support
  • Full UTF-8 Support
  • SSL Support
  • Agent to agent chat
  • Agent schedule work time
  • Joomla User Recognition
  • Joomla Menu Item Status Indicator
  • Country Restriction
  • Chat Re-branding
  • Image for each agent
  • Multi Language Joomla admin panel
  • Real-time Chats
  • Multiple Chat Requests
  • Auto Save Transcripts
  • Capture Visitor Data
  • Chat Queue Line
  • Offline Messages
  • Disable chat module in Offline mode
  • Record Offline Messages
  • Send Transcription to the Visitor
  • Ratings
  • Transfer Chats
  • Visitors Tracking
  • Domain visitors grouping
  • Country visitors grouping
  • Visitors IP/Hostname filtering
  • Visitors Navigation History
  • Proactive Chat Invitations
  • Proactive Messages
  • Auto start invitation
  • Disable Invitation
  • Redirect URL offline form
  • Website Push
  • Typing status notifications
  • Pre typed Responses
  • Send Links / Images / JavaScript
  • Sound & Visual Alerts
  • Smiles Images
  • Operator Rating
  • Summarize System activity
  • Support Statistics
  • Geo Location based on IP
  • Google Analytic integration.
  • Online/Offline status images
  • Proxy support
  • Multi Language Images
  • Agent spellchecker
  • Support Panel desktop for Windows and MAC unlimited
  • Support panel mobile for iPhone/iPad unlimited
  • Support panel mobile for Android unlimited
  • Live chat window re-brand options
  • Static chat image position option
  • Live Chat Skins
Only registered and logged in users can download this file.
Joomla 1.5 & 2.5
ActiveHelper LiveHelp 4.5.0
Joomla 3
ActiveHelper LiveHelp 5.1.0
  • Roland

    # Roland 2016-07-20 01:37


    I have the problem that whatever I try it won't work. I have installed everything and made sure that it is correct but nothing. Also in what folder should I upload the pictures?

    Report to administrator
  • damien

    # damien 2016-07-23 04:33

    Incompatible with J!3.6.0. It is full of PHP errors all over the backend view of the component, and impossible to do anything with it.
    Report to administrator
    • Joomla! Share

      # Joomla! Share 2016-07-23 08:21

      Hi, this is latest version. active helper extension has many Strict standards error. you must set error reporting of joomla configuration to none for do not showing errors.
      Report to administrator
      • damien

        # damien 2016-07-23 13:47

        Hello! Thanks for the reply, I have done so and I followed many of their recommendations in their FAQ and PPT and Forums, and I got it partially working. I have display issues and the javascript does not work on the other websites I install it on, but for what they say in a post it might be due to a config problem. Too bad there is not a standard guide to follow step by step like other components. But all in all, it is a great component. I just did not finish configuring it hahaha
        Report to administrator
  • Roland

    # Roland 2016-07-24 02:24

    Hello Damien. Can you help me out by giving more information on what you did? I checked everything but so far I don't see any support balloon ....
    Report to administrator
    • damien

      # damien 2016-07-26 11:05

      Hello, I actually got the component from the developer because there were many things that did not work with the one here, and I needed some support. Turns out there are mini but notable difference with the original script, especially the control panel. It is better to get it from the customer area, it is an updated version of the one they offer in front-end.
      Also, you have to be sure the tracking script is whitelisted at your hosting company because if not you get an error message in the chat window asking to enable the cookies. It has nothing to do with the cookies!
      It has been a journey, but now I have an official and fully functional support platform and believe me it is the best I have ever seen!
      Contact me if you need support
      Report to administrator
      • Roland

        # Roland 2016-07-29 07:46

        Hello Damien, thank you very much! You mean the the version that is offered here is not completely a good one? If your offer still stands I will make use of your help gladly ;).

        Only question I have is what do u mean with customer and front-end area? Is that here or at the developer?

        Thanks and regards!
        Report to administrator
        • damien

          # damien 2016-07-29 20:08

          What I meant was the customer area of the official developer (once you bought it), and the front-end of their website where they offer the DL links for control panel for windows/mac.
          Contact me by email and I'll help you with that, no problem!
          Report to administrator
  • Sergio

    # Sergio 2018-02-07 10:08

    I installed this component and has a trial, and now is expired and dont let me in, what can I do?
    Report to administrator
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