JV-HelpDesk Pro 2.3
JV-HelpDesk is a powerful and easy to use ticket based support system for Joomla! websites. With JV-HelpDesk, you can setup a support system for your business where in users can submit their questions, report bugs etc.. by creating tickets in site front-end. You can have your staff members respond to the tickets from Joomla! front-end and back-end.
JV-HelpDesk provides you with a good help desk solution for Joomla to serve your customers for Free!. If you like to have better control with more advanced and more powerful features, then you can purchase our Pro version.
| Views | 3,436 | Downloads | 12 |
|---|---|---|---|
| Version | 2.3 | Created | 2019-11-22 |
| System | Joomla 3 | Changed | 2019-11-22 |
| Website | JED | Developer | JV-Extensions |
| License | GNU/GPL | Original Price in Developer Site | 39 $ EUR |
Unlimited Categories
No limit to the number of categories that can be created. Create as many levels of nesting for categories as you need!.
Ticket Priorities
Create new priorities in back-end! Let your customers indicate urgency with priority to tickets.
Ticket Statuses
Move tickets across different statuses based on with whose action is required. Create new statuses from back-end.
Front-end Customer Dashboard
Dashboard screen for a logged in user that shows links to open ticket, view tickets, search tickets etc...
Manage Tickets
Staff members can manage tickets in front-end and back-end, filter them, and search them in back-end and front-end
Access Control Permissions
Restrict users to open tickets in categories with user group Access control permissions settings.
Staff Member Group
Use a specific usergroup and email addresses for staff members who can work on tickets.
Ticket Attachments
Configure file extensions and number of attachments per ticket. Customers can attach files to their tickets.
Auto Close Tickets
Set number of days of idling after which a ticket will be automatically closed by JV-HelpDesk.
Custom Fields
Create custom fields like text, image, checkbox, color, editor, integer, list etc... for tickets. Associate fields to "Field Groups" and group them.
Customer Signatures
Allow customers to add signatures which can be shown underneath ticket description and replies to ticket posts.
Manage Ticket Types
Classify tickets into types like Bug, Feature request, etc... Show them to customers, and search based on them.
Re-Assign Tickets
Staff members of tickets can re-assign their tickets to any other staff member quickly and easily from site front-end.
Multiple User Groups for Staff
Add multiple user groups for staff so that tickets can be handled by different groups or departments.
Auto-Assign Tickets
Automatically assign tickets to specific staff member, or to staff in a group randomly or by ticket load using Rules!
Captcha for Anti-Spam
Challenge users with Captcha to prevent spam in new ticket and reply submission forms.
Private Tickets
Only ticket creator and staff can view ticket and replies.
Public Tickets
Everyone can view ticket and it's replies.
Group Tickets
Collaborate by sharing ticket details and replies with group members.
Confidential Replies
Secure ticket replies that have sensitive information
File Downloads
Provide downloads of files to users from Help Desk system
Canned Responses or Blurbs
Create canned responses and improve productivity of staff members
Comprehensive Permission Matrix
Configure permissions for almost all possible actions that can be done on tickets with users
Community Builder Integration
Strong community builder integration with tickets in CB user profile
Like Ticket Replies
Anyone can like replies made in public tickets.
Follow Tickets
Anyone can follow and be notified of replies to public tickets.
Upvote Tickets
Anyone can upvote a public ticket indicating a similar issue or expressing interest.
Private Notes in Tickets
Staff members can create private notes in tickets which are visible only to them. Typically used for internal notes.
First Response Time
Calculate and track First Response Time for tickets by Staff members with trending graphs.
Export Tickets to HTML
Export Tickets in HTML format for offline review
Limit Simultaneous Open Ticket Count
Set maximum number of simultaneous open tickets that a user can open. Typically used to prevent spamming by visitors.
Related Tickets
When a tickets are closed, customers can open new tickets that are related or based on an existing tickets!
Customer Satisfaction Ratings
Know how satisfied your customers are by letting them rate tickets when tickets are closed.
Warning Message for Priorities
Configure certain priorities of tickets to show a warning message when they are chosen by the customer.
* SMS Notifications
Notify pre-defined staff members via SMS whenever tickets of certain priorities are opened.
* Whatsapp Notifications
Notify pre-defined Whatsapp group of staff members whenever tickets of certain priorities are opened
Ticket Tags
Make it easier for customers and staff to find or classify tickets by tagging them with keywords!
Responsive Layouts
Compatible with Twitter Bootstrap 2.3.2 and 3.x versions. Decide to load jQuery, Bootstrap CSS and JS if required from back-end.
Migrate from Systems
Migrate from other existing ticketing systems like Akeeba Ticket System to JV-HelpDesk with 1-click!.
Recent Ticket Module
Display list of tickets created recently, in a Joomla module
Recent Replies Module
Display list of ticket replies added recently in a Joomla module.
Un-Assigned Tickets Module
Display those tickets in a Joomla module to staff members which are not assigned to anyone yet.
Ticket Status Module
Display list of tickets of a chosen status like Open, Pending, Closed etc.... in a Joomla module
Ticket Tags Module
Display a cloud of tags from tickets in a Joomla module
