Highlights

• Manage your customers' issues through the frontend or the backend.
• Create custom fields - choose if they are mandatory or not, personalize validation messages, add custom HTML attributes.
• Customize each department - setup custom fields, change email address, notify other emails,
• Spam protection - protect the submission form with either the built-in CAPTCHA or ReCAPTCHA.
• Total control - Assign staff members to multiple departments, create groups that your staff members belong to.
• Customizable statuses - create any number of custom statuses on top of the built-in ones (open, on-hold, closed).
• Priority levels - by default low, normal and high. Add any number of priorities you want!
• Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent.
• Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
• Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
• Knowledgebase - add articles & categories as resources for your clients to use.
• Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
• Customize email messages - each email message sent by RSTickets! Pro can be customized.
• Avatars - Gravatar, Community Builder, JomSocial, Kunena.
• Three ways to view a ticket - plain (all information on the page), accordion or tabs (relevant information separated).
• Ticket subjects - choose either predefined subjects or allow customers to enter their own subject.
• Predefined searches - create quickly accessible links for your most common searches.

Menus

• Dashboard
• Tickets
• Submit a ticket
• Knowledgebase - Single Article
• Knowledgebase - Layout